Privacy Policy

CONTAQ LIVE

Effective Date: 30 August 2026

Last Updated: 30 August 2026

This Privacy Policy explains how Skrumble Technologies, a proprietorship concern owned and operated by Rahul Shandilya, processes personal data in connection with ContaQ Live.

For purposes of this Privacy Policy, “ContaQ”, “ContaQ Live”, “we”, “us” and “our” refer to Skrumble Technologies.

Udyam Registration Number: UDYAM-DL-03-0085948

This Privacy Policy applies to information processed through the ContaQ Live website, web application, mobile applications, communication services and related services.

1. OUR COMMITMENT TO PRIVACY

We recognise that personal information is important and should be handled responsibly.

We seek to:

collect only information reasonably required for legitimate purposes;
explain how information is used;
protect information using reasonable security measures;
avoid selling personal data;
provide mechanisms for appropriate privacy requests; and
retain information only for as long as reasonably necessary, subject to legal and security requirements.

Where applicable, personal data will be processed in accordance with India's Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 and other applicable laws.

The DPDP framework requires, among other things, appropriate notice concerning the personal data being processed and the purposes of processing, and establishes rights and obligations relating to digital personal data.

2. INFORMATION WE COLLECT

Depending on how you use ContaQ, we may collect the following categories of information.

A. Account Information

This may include:

name;
mobile number;
email address;
account identifier;
username or profile information;
authentication information;
account status; and
information required to maintain your account.

B. Communication Information

To provide real-time communication functionality, we may process technical information associated with communications, including:

call identifiers;
participant identifiers;
connection status;
call initiation and termination information;
signalling information;
timestamps;
network information;
device information;
connection quality information; and
technical diagnostics.

The exact information processed may vary depending on the communication feature used.

3. AUDIO AND VIDEO

ContaQ may transmit audio and video between participants to provide real-time communication functionality.

Where technically possible, real-time media may be transmitted directly between participants using peer-to-peer WebRTC connections.

However, network architecture may require communication through intermediary infrastructure, such as TURN or other relay servers, depending on network conditions and connectivity.

ContaQ does not claim that all communications will always be purely peer-to-peer.

Unless a specific feature expressly states otherwise, ContaQ does not intentionally use ordinary voice/video call content for advertising profiling.

4. CALL RECORDINGS

ContaQ does not automatically assume that communications are recorded merely because a call takes place.

If recording, transcription or storage functionality is introduced or enabled, the applicable feature documentation and user interface may provide additional information.

Users who record communications are responsible for ensuring that they have obtained all legally required consent and permissions.

ContaQ may retain recordings or related content where the applicable feature specifically provides for such storage.

5. DEVICE AND TECHNICAL INFORMATION

When you access ContaQ, we may automatically receive technical information such as:

IP address;
device type;
operating system;
browser type;
application version;
language and region settings;
network information;
approximate location inferred from technical information;
crash information;
performance information;
connection quality;
diagnostic information;
timestamps; and
security-related information.

We use this information to operate, secure, troubleshoot and improve the Service.

6. LOGS AND SECURITY INFORMATION

Our systems may automatically generate logs containing information about interactions with our systems.

These may include:

login events;
authentication events;
API requests;
error logs;
security events;
abuse indicators;
IP addresses;
timestamps;
device identifiers;
session information; and
other technical metadata.

Such information may be used to detect fraud, abuse, attacks, unauthorised access and other security threats.

7. ANALYTICS

We may use analytics and product-monitoring technologies to understand how users interact with ContaQ and to improve the Service.

Analytics information may include:

pages or screens viewed;
feature usage;
interaction events;
device information;
performance information;
session information;
approximate geographic information; and
technical identifiers.

Where we use third-party analytics providers, those providers may process information on our behalf subject to their own contractual and privacy requirements.

We seek to configure analytics systems so that unnecessary personal information is not collected.

8. COOKIES AND SIMILAR TECHNOLOGIES

ContaQ may use cookies, local storage, SDKs, pixels and similar technologies for purposes including:

authentication;
maintaining sessions;
security;
preferences;
functionality;
analytics;
performance monitoring; and
fraud prevention.

Where applicable, you may control certain cookies through browser or device settings.

Disabling certain technologies may affect Service functionality.

9. WHY WE PROCESS PERSONAL DATA

Depending on the circumstances, we may process personal data for purposes including:

Providing the Service

To:

create and maintain accounts;
authenticate users;
establish communication sessions;
enable voice/video communication;
operate features;
provide customer support; and
maintain service functionality.

Security

To:

prevent fraud;
detect abuse;
protect accounts;
investigate attacks;
maintain infrastructure security; and
enforce our Terms.

Service Improvement

To:

understand performance;
diagnose problems;
improve reliability;
develop features; and
understand aggregate product usage.

Legal Compliance

To:

comply with applicable law;
respond to lawful governmental requests;
enforce legal rights;
investigate suspected unlawful activity; and
establish, exercise or defend legal claims.

Communications

To send:

authentication messages;
security alerts;
service notices;
transactional communications;
support communications; and
other communications necessary to operate the Service.

Marketing communications, where applicable, will be handled in accordance with applicable law and available preferences.

10. LEGAL BASIS / LAWFUL PROCESSING

Where the DPDP Act or another applicable privacy law applies, ContaQ will process personal data on an applicable lawful basis, which may include consent or legitimate/lawful uses recognised by applicable law.

Where consent is required, we seek to obtain it through an appropriate affirmative mechanism.

Consent may be withdrawn where legally applicable.

Withdrawal of consent may affect our ability to provide certain functionality where that processing is necessary for the functionality.

The DPDP Act provides that consent is to be free, specific, informed, unconditional and unambiguous, with clear affirmative action, and limited to personal data necessary for the specified purpose.

11. INFORMATION FROM OTHER USERS

Another user may provide information about you, for example when:

inviting you to communicate;
adding you as a contact;
initiating a communication with you;
sending you an invitation or communication link; or
reporting an interaction.

Where another user provides your information, ContaQ may process it as reasonably necessary to provide, secure and operate the Service and comply with applicable law.

12. CONTACT ACCESS

If ContaQ provides a feature requiring access to your device contacts, we will request the applicable permission before accessing them.

ContaQ will use contact information only for the purposes described at the time the permission is requested and in accordance with applicable law.

You can generally revoke device permissions through your operating-system settings.

13. LOCATION INFORMATION

ContaQ does not require precise GPS location merely to provide ordinary communication functionality unless a specific feature expressly requires it.

We may nevertheless receive approximate geographic information from technical information such as IP addresses.

Such information may be used for:

security;
fraud detection;
service optimisation;
regulatory compliance;
analytics; or
general geographic reporting.

14. WHEN WE SHARE INFORMATION

We do not sell your personal data.

We may disclose information to the following categories of recipients where reasonably necessary:

Infrastructure and Hosting Providers

For hosting, databases, networking, storage and server infrastructure.

Communication Infrastructure Providers

For networking, signalling, TURN/relay infrastructure, notifications or related communication functionality.

Analytics and Monitoring Providers

For service analytics, performance monitoring and error diagnosis.

Security Providers

For fraud detection, abuse prevention, security monitoring and infrastructure protection.

Payment Providers

Where payments are supported, payment information may be processed by third-party payment providers.

ContaQ generally does not need to receive or store your complete card credentials when the payment processor handles the transaction.

Professional Advisers

We may disclose information to lawyers, accountants, auditors or other professional advisers where reasonably necessary.

Government and Law Enforcement Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, governmental direction or to protect rights, safety or security.

Corporate Transactions

If Skrumble Technologies or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale or similar transaction, information may be transferred as part of that transaction subject to applicable law.

15. INTERNATIONAL DATA TRANSFERS

Some service providers used by ContaQ may process information outside India.

Where personal data is transferred, stored or processed outside India, ContaQ will take steps required by applicable law and contractual arrangements to govern such processing.

The location of infrastructure may vary as our technology architecture evolves.

16. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention periods may depend on:

the nature of the information;
the purpose of processing;
account status;
security requirements;
legal obligations;
dispute resolution;
fraud prevention; and
establishment or defence of legal claims.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

Deletion may not be immediate where information exists in backups, logs or systems maintained for security, disaster recovery or legal purposes.

17. ACCOUNT DELETION

You may request deletion of your account where the functionality is available or by contacting us.

Upon a valid deletion request, we will process the request in accordance with applicable law.

Certain information may need to be retained where required or permitted by law, including information necessary for:

legal compliance;
security;
fraud prevention;
dispute resolution;
tax/accounting requirements; or
legal claims.

18. YOUR DATA RIGHTS

Subject to applicable law, you may have rights relating to your personal data, which may include:

requesting information about processing;
requesting access to personal data;
requesting correction or updating of inaccurate information;
requesting deletion/erasure where applicable;
withdrawing consent where processing is based on consent;
exercising rights concerning grievance redressal; and
exercising other rights available under applicable law.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing a request.

This is necessary to prevent unauthorised persons from accessing or modifying personal information.

19. CHILDREN

ContaQ is not intended to be used by children in circumstances where such use would violate applicable law.

We do not knowingly seek to collect personal data from children beyond what is permitted by applicable law.

Where applicable law requires verifiable parental consent or additional safeguards for children's data, ContaQ will implement the measures required by that law.

If you believe a child has provided personal data to ContaQ unlawfully, contact us.

20. SECURITY

We use reasonable technical and organisational safeguards appropriate to the nature of the information we process.

These may include:

encryption in transit;
access controls;
authentication mechanisms;
logging;
monitoring;
infrastructure security;
least-privilege access;
backups and recovery controls; and
security reviews.

However, no system can be guaranteed to be completely secure.

You acknowledge that internet-based services inherently involve security risks.

21. DATA BREACHES

If ContaQ experiences a personal-data breach requiring notification under applicable law, we will take the actions and provide notifications required by applicable law.

We may also take reasonable measures to contain, investigate, remediate and prevent recurrence of the incident.

22. USER-GENERATED INFORMATION

ContaQ may process information transmitted by users to provide communication functionality.

ContaQ does not necessarily review, monitor or inspect every communication or item of User Content.

However, ContaQ may process, preserve, disclose or restrict information where reasonably necessary to:

provide the Service;
investigate security incidents;
prevent fraud or abuse;
enforce our Terms;
respond to valid legal process;
comply with applicable law; or
protect users, ContaQ or third parties.

23. NO SALE OF PERSONAL DATA

ContaQ does not sell personal data to third parties.

We do not permit third parties to purchase user databases or personal information from ContaQ.

This does not prevent disclosures to service providers, legal authorities or other recipients expressly described in this Privacy Policy where such disclosure is permitted or required.

24. THIRD-PARTY LINKS AND SERVICES

ContaQ may contain links to third-party websites, applications or services.

Those services are controlled by third parties and have their own terms and privacy policies.

ContaQ is not responsible for the privacy practices of third parties.

You should review their policies before providing information directly to them.

25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will be published through ContaQ.

Where required by applicable law, we will provide additional notice or obtain additional consent.

The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently changed.

26. GRIEVANCE REDRESSAL AND PRIVACY CONTACT

For privacy requests, complaints, data-related questions, account issues or grievances, contact:

Skrumble Technologies

Proprietorship of Rahul Shandilya

Udyam Registration Number: UDYAM-DL-03-0085948

Founder: Rahul Shandilya

Email: rahul@contaq.live

WhatsApp: +91-9999799050

For a data-related request, please provide:

your name;
the email/mobile number associated with the account;
the nature of the request;
relevant details; and
any information reasonably necessary to verify your identity.

We may request additional information where reasonably necessary to protect the privacy and security of the account.

27. APPLICABLE LAW

This Privacy Policy shall be governed by the laws of India, subject to any mandatory rights or protections available under applicable privacy or consumer-protection laws.

28. ACKNOWLEDGEMENT

By using ContaQ Live, you acknowledge that you have read and understood this Privacy Policy.

Where consent is legally required for a particular processing activity, ContaQ will seek consent through an appropriate mechanism.